Ordering is a simple process. Your
can order online, or call and we will mail you the necessary
information and order forms. To order online go to the
ordering page and follow the directions.
If you need assistance contact
us or call toll free 1-800-DVD-2903.
2. How long will it take to receive my order? >to
top of page
You may request rushed service on your
order form for an additional fee. Scanning
Service Turnaround Times:
One to two weeks for orders of less than 200 scans, two to four weeks for orders
of less than 1,000 scans, three to six weeks for orders of less than 2,500 scans,
larger orders may require additional time to process. Rushed processing is available
for an additional fee. Time
in
transit
is
not
included
in these estimates. . You may contact
us at any time to check the status of your order.
3. Does Digital Memories have a guarantee and what is
the return policy? >to
top of page
We guarantee you will be satisfied
with the quality of our work or your money back. If for
any reason you are not 100% satisfied with our product
we will refund the full cost of your order. Click
here to learn more about our policies.
Yes, you may insure your order when
shipping to us and when we ship your valuables back to
you. Please consult your shipping carrier for details
about shipping to us. All orders will be shipped via FedEx
express and require a signature for delivery unless you
request otherwise. When your order has been completed
and shipped we will send a confirmation email that includes
your FedEx tracking number so you may monitor your shipment.
1. Will my original photograph, slide, or negative, be
altered during restoration or retouching? >to
top of page
Absolutely not! We do nothing to your
original image except scan it into our system. We then
work with the scanned image and place your original in
a safe place.
2. How does Digital Memories restore or alter my photograph?
>to top of page
We use state of the art image editing
software combined with professional graphic artists who
do the work. Digital technology enables us to make virtually
any photo, even if it's in pieces, look as good or better
than new. We can remove or add someone to a picture, change
the background, add special effects, anything you can
dream up.
3. Will I receive a "negative" of the new photo?
>to top of page
Yes. You will receive a new prints
if ordered and a CD with a "digital negative"
on it. Your CD is your negative and can be used for reprints
anywhere that does digital printing.
4. How does pricing for Photo Restoration and Photo Retouching
work? >to top
of page
Please see the photo restoration
pricing page. We price projects on the amount of work
involved. Without actually seeing the photo it is difficult
to estimate the cost. You may submit your photo for a
quote by clicking
here. Please visit the links from the Photo
Restoration main page to learn how to get a quote.
Yes, we certainly can. Please contact
us if you have special needs.
Photo Scanning and Archiving Digitally to CD or DVD
Answers:
1. Why should I digitally archive my slides, prints, and
negatives on CD or DVD? >to
top of page
You'll never have a photo fade, crack,
or get damaged ever again. Once your photos are in digital
format you'll get a perfect print every time. You can
store your photos, make perfect copies, email them to
friends, and even use your disk to get real prints made
at your local photo center. You'll never have to dig through
boxes of photos to find the picture you want again. Your
photos will finally be organized. A single DVD can hold
over 2,000 photos! Order a second copy for storage in
a safe place. Your CD or DVD will easily fit in your safety
deposit box essentially fireproofing your photo collection.
These are just a few of the benefits. How much are your
memories really worth?
2. Can my slides and negative be archived and scanned
to CD or DVD? >to
top of page
Yes, we currently scan 35mm Slides,
35mm Negatives, Prints of any size, and Advanced Photo
System film or APS film. We use quality scanners made
by Nikon and Epson. We can scan your photos at extremely
high resolution.
Yes, you can use your disk for reprints
at any photo processing center that does digital printing.
Most places that develop and produce photos are completely
capable of this. You could also use your computer and
printer to produce prints yourself. Also, you may use
your disk to upload your photos to a photo sharing service
such as Ofoto or Shutterfly.
Having your photos on CD or DVD makes reprints inexpensive
and hassle free.
4. Can I email my digitized pictures to friends and family?
>to top of page
Yes, we do include software with all
of our Photo Archive disks. You may use this software
to prepare your photos for emailing. Please note: Our
photo archiving service is of high quality, your new digital
photos will be of high resolution. High resolution images
are not always the best choice for email because of the
large file size. The software that is included free of
charge with our services is capable of preparing your
high resolution files for email. Please refer to the software's
help file for best results.
One copy of all your photos, slides,
or negatives, scanned and converted to high quality digital
images saved
to CD or DVD. One disk with a title you specify printed
directly on it, and a case with your title printed on
the cover and spine. All disks include software for viewing,
emailing, printing, and creating slide shows of your photos.
To the right is an example. All disks
come with a high quality DVD case.
7. Why not scan and archive my photos at home? >to
top of page
If you happened to have the time and
knowledge to you could. Scanning, saving, and archiving
more than a few pictures can be time consuming and frustrating.
We have spent a considerable amount of time and money
perfecting the process for you. Save yourself the time
and frustration by having the professionals do the work
for you.
8. What format will my photos be converted to? >to
top of page
Your photos can be saved in any format
you desire. Normally we save photos on our disks in the
JPEG format for compatibility issues and file size benefits.
We can save your files to a lossles format such as TIFF
if desired. Additional charges apply for other formats.
If you have special needs or just want a different format,
no problem. Just be sure to specify on your order form
what format you desire. We can also make your disk compatible
with the HFS file system used with Macintosh computers.
If you have further questions about file formats or compatibility
issues with Macintosh computers please feel free to call
1-800-383-2903 or email support@digitalmemoriesonline.net
.
9. What resolution will my prints be scanned at? >to
top of page
Professional photo printing requires
that your image be 300dpi, or dots per inch. The actual
dpi used to scan your prints depends on the size of the
print. The minimum we would scan at would be 300dpi. We
can go as high as 4,000dpi. Typically we scan images smaller
than 4x6 at 600dpi, and larger prints are scanned at 300dpi.
A 4x6 scanned at 600dpi results in a final image size
of 2400x3600 pixels. Containing enough detail to accurately
recreate an 8x12 of the image. Scanning prints at a dpi
greater than 600 will not likely enhance the image, it
may actually ad artifacts to the scan. When scanning negatives
or slides higher resolutions are a must because the area
being scanned is smaller. Please see the next question
for details on slides and negatives.
10. What resolution will my slides or negatives be scanned
at? >to top of
page
We can scan your slides, negatives,
or APS film at extremely high resolution. Our scanners
are capable of scanning at up to 4,000dpi. You may select
the resolution you desire. For most circumstances 2,000dpi
is sufficient. However if you have special needs we will
be happy to accommodate you. Visit the photo
archiving pages to learn more about our scanning services.
Photo Slide Show, Photos to Video, and Photo Montage
Answers:
1. What is a photo slide show, or video photo montage?
>to top of page
Simply put it's video of your photos.
Or a movie that contains your photos transitioning to
music. A way to watch your photos play on your television.
Your photos will show for around 10 seconds each and then
transition through your sequence of photos with music
playing in the background. Slide shows make great gifts
and are fun to share at family gatherings etc.
Software for viewing, emailing, and
printing the photos used in your slideshow, a copy of
all photos used saved to JPEG format for use with your
computer. Last but not least your slide show on DVD, complete
with music and transitions.
Over 90% of DVD players on the market
support the DVD-R format. Your player must support this
format. If you receive your DVD and it does not work with
your player we will refund the full cost of your order
provided you ship your DVD back to us. If you purchased
your player in the last 2-3 years it should support this
format.
2. Will my DVD have chapter points, and a menu to go directly
to each point? >to
top of page
Yes, all of our DVD's come complete
with chapter selections at set intervals every 5, 10,
15, or 20 minutes. You can also specify points at specific
times if you desire at no additional charge. Your DVD
will have a menu with thumbnails for each chapter on the
"Scene Selection" menu. Please visit the video
transfers page for more information.
3. How much video will Digital Memories DVD's hold? >to
top of page
The DVD format can hold varying amounts
of video depending on the amount of compression used.
Digital Memories uses professional quality variable bit
rate encoding on all of our disks. This ensures the best
compression to quality ratio that's practical. We do not
recommend putting over 2 hours of video onto a single
DVD. All of the audio on our disks is in the PCM or AC3
format. This ensures compatibility with U.S. DVD players
which are not required to support the MPEG-2 audio standard.
We use the same formats as "Hollywood" although
in the movies a compressionist would be hired to individually
set custom compression settings for individual scenes
or clips. A process that can take weeks. Rest assured,
you will be getting the best quality DVD anyone offering
transfer services can offer or your money back.
Our disks, compression, authoring,
and capturing hardware and software is state of the art.
Each project gets individual attention. You will receive
a quality product or your money back.
Over 90% of DVD players on the market
support the DVD-R format. Your player must support this
format. If you receive your DVD and it does not work with
your player we will refund the full cost of your order
provided you ship your DVD back to us. If you purchased
your player in the last 2-3 years it should support this
format.
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to CD or DVD. One disk with a title you specify printed
directly on it, and a case with your title printed on
the cover and spine. All disks include software for viewing,
emailing, printing, and creating slide shows of your photos.
